CRM Integration
Having to manually transfer data between your e-commerce website and CRM means important information gets lost, duplicated or mis-matched between the different systems.
We can integrate your e-commerce website with Salesforce or another CRM, providing a seamless transfer of information between the two systems. Updates happen instantly - as soon as new information and activity happens on your e-store, it synchs with your CRM.
Integrating your e-commerce website with your CRM gives you much greater control over your information, and better visibility of customer and buying behaviour.
Here are just a few examples:
- Complete details of an online sale can be automatically added to a customer's CRM sales history
- New customers can be added to a specific email database for easy future marketing
- An online sale can fire off a task to a staff member to follow up for an up-sell opportunity
- Quickly see who your best customers are
- Analyse buying trends across types of customer, customer locations and more...
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