How Managed IT Services can minimize your downtime.


Minimise your downtime with Managed IT Services

We understand that your IT systems are critical to your day-to-day business operations, particularly as your business grows. Our team of IT support experts is always available to help you with the IT issues that come up in businesses every day. Our IT team is available when you need us and we pride ourselves on being helpful, informative, and responsive, keeping jargon to a minimum.

What are Managed IT Services?

Managed IT allows you to operate your business whilst our team takes care of your IT needs. Everything from day-to-day support and troubleshooting to IT Strategy and IT Policy is all taken care of. Just as you might outsource your cleaning, outsourcing your IT to an MSP (managed service provider) lets you focus on what you do best; we take care of the IT items to keep your data safe, secure, and your network up to date.

This article breaks down each part of Managed IT services so you know what to expect from each part and why it’s a better option than break-fix IT support.

IT Strategy

We assess your current IT system and work with you to develop a plan for your future IT needs, then progressively work towards those goals. We believe that your IT Strategy should work with your overall business strategy, one informs the other. We’ll work with you to formulate effective IT strategies to address your business goals and provide a road map of suggested improvements to optimize your systems, plan for the future, and take advantage of new technologies. This strategic approach allows you to plan your budgeting to slowly make changes, rather than just start replacing equipment and software ad hoc. Most businesses need to manage cash flow carefully, and IT investments can be expensive.

IT Policy

The policy sounds unsexy, and it generally is more on the operational side of things. Having a robust IT policy covers things like:

  • Password (complexity and replacement)
  • Security needs (things like firewalls and access)
  • Onboarding and off-boarding staff (provisioning and de-provisioning licenses and user accounts)
  • Rules about what staff are allowed to do on the network

Your IT policy can include whatever you like, and we’ll guide you through some simple questions to help define this for you. Most IT policies are complex and hit the bottom drawer. IT policies for our clients are simple to understand and a living document that can be updated as needs change. As you add software, you should review your policy, but that doesn’t mean you should do it yourself, we’ll take care of this for you.

Remote IT maintenance and support

Offsite maintenance is included with your service agreement, and we’ll assign you a dedicated account manager who will be able to answer any questions, help you set your IT Strategy and Policy. You’ll enjoy the expertise of an IT company managing thousands of users combined with the personalized attention of a small IT firm.

We perform regular and planned maintenance to keep systems performing at their best. Regular maintenance is becoming more common but it’s still not the norm for most companies.

Why do we do remote maintenance?

Ensuring our clients’ networks are secure and up to date means they’re less prone to cyber-attacks. Most of these kinds of attacks happen due to poor software update scheduling. Some updates can take a while to run and reboot your computer several times – your staff don’t have time for this during business hours, so we do these updates out of hours, and when there is an urgent patch, as is commonly happening with ransomware attacked, we are able to do these as soon as they’re announced, sometimes over the weekend before you even know there was a risk to your business.

Frequent software updates

Frequent software updates help provide a safer IT environment for your business. By keeping your IT systems up-to-date, you can benefit from new features, security updates, and other enhancements that improve performance and protect against external threats. We upgrade your software regularly to keep your systems secure and up-to-date.

Round-the-clock monitoring

Our team doesn’t wait around for you to report an IT problem. We monitor all your computers and network equipment so we can detect problems before you even notice an issue. We can fix most problems remotely, and if we need to come onsite to fix something, we’ll let you know.

Secure data backup with Acronis Cyber Protect

We use Acronis for all our client backups. Acronis backs up your data offsite to ensure that your data is safe and secure. If you experience a cyber-attack or ransomware, we can quickly restore your files and get you back up and running. Even the occasional deleted file can easily be restored by our team with a quick support request.

Protect your workstations with Acronis or Webroot Endpoint Security

If you are concerned that your computers are vulnerable to viruses, spyware, and other malware attacks? We use two of the best cyber-protection products in the market, Webroot Endpoint Protection and Acronis Cyber Protect to keep your network safe.

Acronis Cyber Protect provides reliable security for your network and computers, as well as backups. Webroot Endpoint Security helps keep hackers at bay by protecting browsing attacks and scanning your workstations and servers for viruses and other malware.

The Acronis and Weboot cybersecurity software solutions are market leaders, protecting your network from intruders and keeping your data safe. Both products keep your business users safe from spam, phishing, malicious web content, and other security threats.

Why managed IT services make sense?

As you’ve read above, managed IT services are more than just fixing your computers when there are problems. The aim of managed IT support is to be proactive, provide you with a framework to manage your people, data and computers as well as keep your software up to date, supporting users, and helping keep your business running. If you want to find out more if managed IT services are a good fit for your business, click the button below and fill out our FREE IT Audit form.

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